Customer FAQ
Common questions and queries answered.
Common purchase queries answered
Orders and Shipping
Usually 3-4 weeks after shipped from Australia. Any stock that is already in Dhaka will be delivered within 1 week.
*Sometime it could take longer if there is delays in Bangladesh airport custom clearance process.
Go to Product Request page enter your details, product links and additional product description like size, color, variant, quantity etc.
Contact us immediately to change your address, you can change address until it ships from our Dhaka warehouse.
Go to your account and then select orders, you will see all orders and their statuses.
We don’t store any payment details. Payment details is secured by PayPal or local payment gateway.
No, there is no extra charge or hidden fees.
Yes, we deliver anywhere in Bangladesh.
Yes, sometime if you have multiple orders we will pack together as well.
Yes, you can.
Also you can go to product request page and request any product from Australia.
Our website is request based we show popular products and requested products in our website. We add products regularly. If don’t see what you are looking for place a request, we will give you a total cost within the day. After that you can pay and confirm your order.
Contact us if you have any question about anything.
You can also send us an email to [email protected].
If you need to swap a faulty item
Returns and Exchanges
Please check our Return Policy.
If you have any questions please contact us.
Contact us immediately with order number.
Our email address: [email protected]
Contact us immediately with order number.
Our email address: [email protected]
Contact us though Contact Us page and you can request for call back as well.
If any customer service assistant is available, you will see a chat widget in Contact Us page where you can chat live with us.
Alternatively send us an email to [email protected].
Contact us though Contact Us page and you can request for call back as well.
If any customer service assistant is available, you will see a chat widget in Contact Us page where you can chat live with us.
Alternatively send us an email to [email protected].
Contact us immediately with order number.
Our email address: [email protected]
If order is not purchased for you, you can cancel or change the order but once purchased you usually can’t cancel or change the order.
Still we can help with change or cancellation on some orders before shipped from Australia but usually fees applied.
Contact us immediately with order number.
Alternatively you can email us with order number to [email protected]